What's Covered
We have partnered with Order Protection so you are fully supported no matter what happens. Every order is protected against:
- ✅ Loss in Transit, if the carrier loses your parcel on its way to you.
- ✅ Damage During Shipping, if your crystals arrive broken or damaged.
- ✅ Theft After Delivery, if tracking shows delivered but your parcel is nowhere to be found.
- ✅ Incorrect Items, if you receive something you did not order.
- ✅ Missing Items, if part of your order is not in the parcel.
- ✅ Defective Products, if an item is faulty when it arrives.
And the best part? It is completely free with every order, no extra charges, no hidden fees.
How It Works
Something Goes Wrong
Lost, damaged, stolen, missing or incorrect, whatever the issue, your order is already covered.
Replacement or Refund
Claims are reviewed within 1-2 business days, then we arrange a replacement or refund, your choice.
When to File a Claim
The right time to file depends on the type of issue. Open the relevant section below for timeframes and what to include.
Package Lost in Transit
- UK orders: please wait a minimum of 7 days after the expected delivery date before filing.
- International orders: please wait a minimum of 14 days after the expected delivery date, as customs and international shipping can sometimes cause delays.
- Claims must be filed within 45 days of the fulfilment date.
Once the waiting period has passed, file a claim with your order details and we will investigate with the carrier and arrange a replacement or refund as quickly as possible.
Package Marked as Delivered but Not Received
If tracking shows delivered but you have not received your order, please check with neighbours, household members and any alternative delivery locations first. If it is still nowhere to be found, file a claim within 45 days of the fulfilment date and we will put it right.
Package Arrives Damaged
Please take photos of the damaged items and the packaging they arrived in, then file a claim within 30 days of receipt including the photos as evidence. We will arrange a replacement or refund quickly.
Missing or Incorrect Items
Please file a claim within 30 days of receipt with your order details, and we will arrange for missing items to be sent or incorrect items to be replaced or refunded. You can also email hello@bluestreakcrystals.com with your order number and we will resolve it as quickly as possible.
Every Brand, Fully Protected
Whether you shop genuine Swarovski, Czech-made Preciosa, our own Serinity range or budget-friendly Estella, every order is covered by free Order Protection from checkout to safe arrival.
Genuine Swarovski crystals sourced direct from Wattens as an Authorised Distribution Partner, carefully packed and fully covered by free Order Protection on every order.
Our own Serinity crystals range, Austrian made and UK finished, ships with the same free Order Protection as every brand we sell, covering your order from checkout to your door.
Genuine Czech-made Preciosa crystals from an official Authorised Partner, protected against loss, damage and theft from the moment you order until it arrives.
Every budget-friendly Estella crystals order is packed with care and fully covered by free Order Protection, so even the smallest order is protected against loss, damage and missing items.
Order Protection FAQs
Quick answers to the questions we are asked most about Order Protection.
Is Order Protection Really Free?
Order Protection is included completely free with every Bluestreak Crystals order, with no extra charges and no hidden fees. It is our way of giving you complete peace of mind, so you can shop knowing your order is fully protected from checkout to safe arrival.
How Quickly Are Claims Reviewed?
Order Protection claims are reviewed within 1-2 business days of filing, so you are never left waiting. Once approved, we arrange a replacement or refund, whichever you prefer.
Do I Claim Through Order Protection or Contact Bluestreak Directly?
Either works. Filing a claim directly with Order Protection is usually fastest, but you are always welcome to email hello@bluestreakcrystals.com instead and we will handle it with you directly, we are a small, family-run team and always happy to help.
What Do I Need to Provide for a Damage Claim?
Damage claims require photos of both the affected items and the packaging they arrived in, along with your order details. Claims must be filed within 30 days of receipt, and we will arrange a replacement or refund quickly.
Why Choose Bluestreak
Bluestreak Crystals is a family-run UK business rated 4.96/5 from over 8,900 verified customer reviews. As an official Swarovski Authorised Distribution Partner and Preciosa Authorised Partner, every crystal we sell is genuine, carefully packed and covered by free Order Protection from checkout to your door. You can read our story here.
If you have any questions about Order Protection or need help with a claim, we are always happy to help. Contact us via our website or email hello@bluestreakcrystals.com.
Swarovski Crystals Collection
Buy the complete range of Swarovski crystals from an Swarovski Authorised Distribution Partner.
