We aim to process and dispatch every order as quickly as possible, keeping you fully informed at every stage. As a small, family-run business, your order genuinely matters to us, here's everything you need to know about how we handle it from the moment it's placed. ✨
⏰ Order Processing Times
Orders placed before 12:00 PM (UK time) are processed and dispatched the same working day. Orders placed after 12:00 PM are processed the following business day.
Please note that orders are not dispatched on weekends or UK public holidays when our warehouse is closed. While we always aim to meet the delivery timeframes shown at checkout and on our Shipping page, these cannot be guaranteed, as factors outside our control (such as carrier delays) may occasionally affect transit times.
📦 Stock Availability
We maintain extensive stock levels across all product lines, and the vast majority of orders are dispatched without delay. In the rare event that an item in your order is out of stock when we come to process it, a member of our team will email you to let you know which items are affected, along with an estimated restock timeframe.
In most cases, stock replenishments arrive within 1-4 working days, allowing us to complete and dispatch your order promptly with minimal disruption.
🔄 Alternative Products
If you'd prefer not to wait for out-of-stock items, we're more than happy to help you find suitable alternatives. Just reply to our email with your preferred substitutions, or ask our team to recommend replacements based on your original order. We'll always do our best to ensure you receive the most suitable alternatives without unnecessary delay. ✨
🔍 Stock Checks Before Ordering
If stock availability is critical to your purchase, for example, if you're working to a tight production deadline, we recommend contacting us before placing your order. Our team can carry out a stock check and confirm availability in advance, giving you the confidence to order knowing your items are ready to dispatch.
📋 Back Orders & Special Production Items
For items with longer lead times or those requiring special production, we offer a back order service. Your items will be reserved and dispatched as soon as they arrive from our suppliers. Lead times for special production orders can extend to several weeks, and we'll keep you updated throughout the process, so you always know where your order stands.
📧 Need Help?
Our team is always happy to help. If you have any questions about your order, stock availability, or delivery timelines, please don't hesitate to get in touch, we're here to help. You can also email us directly at hello@bluestreakcrystals.com. ✨
