FREQUENTLY ASKED QUESTIONS

The Bluestreak Crystals office is based in UK, a map of our exact location can be found at the bottom of this page. All Bluestreak orders are processed and distributed from our UK office, unlike some of our competitors which distribute from other European locations. 

Bluestreak Crystals are one of very few remaining worldwide Swarovski Wholesalers who can continue to supply genuine Swarovski Crystals. However, there are restrictions and we can only supply those customers that meet the requirements outlined by Swarovski. Further information and the application form can be found here.

We want you to be 100% satisfied with your order. If you have ordered something that is not suitable you can return it to us as long as certain conditions are met. Full details of our Returns Policy can be found here. 

The Bluestreak Crystals office is open Monday to Friday, from 9 am to 5 pm (GMT), excluding UK Bank Holidays. The team can be contacted via email, freephone telephone or live chat, further details can be found here.

The Rewards Program is available to everyone who registers an account on the Bluestreak Crystals online shop. Important note - only one account is permitted per person / business.

Our Loyalty Rewards Scheme can easily be accessed by clicking on the 'Rewards' icon found in the bottom left corner the homepage. This will open up the Loyalty Rewards screen where you will be able to see how many points have been awarded to you and how to earn more points and spend the points you have.

EARNING POINTS

You can earn points for the following activities:

• Opening a customer account on the Bluestreak Crystals website +50 points.

• Placing an order on the Bluestreak Crystals website, +1 points for every £1 spent (please note shipping costs are excluded).

• Enter your birthday details and receive +50 points on your birthday.

• Like the Bluestreak Crystals Facebook page +50 points.

• Share the Bluestreak Crystals website on your Facebook account +50 points.

• Share the Bluestreak Crystals website on your Twitter account +50 points.

• Follow Bluestreak Crystals on Twitter +50 points.

• Follow Bluestreak Crystals on Instagram +50 points.

• Customer referral of Bluestreak Crystals website to a friend +100 points. (referral provides 10% off discount voucher to your friend and on their first purchase you receive your points). 

You can find more details and instructions in the Loyalty Rewards screen. Important Note:

Points are only earned once payment for your order has cleared and been fully processed. Points are not earned, when reward points have been used to pay for all or part of an order.

SPENDING POINTS

Once you have accumulated sufficient points, these can by redeemed for discount coupons at the following levels: 

• £5 OFF discount code = 500 points

• £10 OFF discount code = 900 points

• £25 OFF discount code = 2000 points

When you redeem your points a discount coupon will be displayed on the screen. This gives you the opportunity to write down the coupon code which can be used at checkout. The coupon code will also be sent to you via email. Please note - the more points you accumulate, the greater discounts can be gained.

HOW TO SPEND MY POINTS WITH A DISCOUNT CODE

Click on the 'Rewards' icon found in the bottom left corner of our homepage. This will open up the Loyalty Rewards screen where you will be able to select an option to ‘spend your points’. This will reveal the coupon options available to you. 

To register a new customer account for our online shop, please click here.

When you register an account with us, you will be enrolled into our Loyalty Rewards Program, where you automatically earn reward points for every purchase (see below for more details).

This feature will save you time and effort relocating products that you have previously ordered from our online shop. Reordering will now take a matter of seconds.

Log into your account or click on 'My Account' at the top of the homepage and you will see an Order History table which contains all of the historical orders you have placed with us. The Order History table contains an additional column on the right hand side called 'Reorder':

For every order you will see a 'Reorder' link in the Reorder column. Click on this link and all of items from this historical order will be placed into your shopping cart. You can then amend your cart as required before checking out.

Our Wishlist feature allows you to add products to your wishlist from anywhere on the website i.e. whilst in product collections or individual products. You can easily add products to your Wishlist by clicking on the heart displayed to the top right hand-side of the product image.  

If you would like your Wishlist to be saved, you will first need to register an account on the Bluestreak Crystals online shop. The website will then associate your Wishlist with your account login details and retain of all of the information.

From your Wishlist you can add items directly to your cart to be purchased. Alternatively, you can share your Wishlist with friends and family via e-mail or via social media.

We provide a fast dispatch service and will normally send out your order within one working day. If your order is placed before 12pm midday (UK time), it will be dispatched the same day. We offer fast worldwide delivery via Royal Mail and DHL Express. Please see here for more details.