Frequently Asked Questions

The Bluestreak Crystals office is based in the United Kingdom, our full postal address and a map of our exact location can be found at the bottom of our Contact Us Page. All orders placed with Bluestreak Crystals are processed and distributed from our office in the United Kingdom.

The Bluestreak Crystals office is open Monday to Friday, from 9 am to 5 pm (GMT), excluding UK Bank Holidays. The team can be contacted via email, freephone telephone or live chat, full contact details can be found on our Contact Us Page.

We offer the largest range of high quality crystals worldwide from the world's leading brands / manufacturers. Our range includes Swarovski Crystals, Serinity Crystals, Preciosa Crystals and Estella Crystals.

We only sell genuine cut-glass crystals so you can be sure that all of our crystals offer excellent levels of brilliance and sparkle. However, some are more sparkly than others, but they are also more expensive.

We have created a Crystal Comparison Guide which gives an overview and range of ratings for each brand of crystal that we sell.

Yes we do. Bluestreak Crystals are one of very few Swarovski Distribution Partners that remain worldwide, and we continue to sell the entire range of Swarovski Crystals.

However, Swarovski Crystals are only available to pre-approved customers. Please apply online to continue purchasing Swarovski Crystals.

Alternatively we sell a wide range of crystals by Serinity, Preciosa and Estella that are available without any restrictions.

If you are looking for the closest match to Swarovski Crystals, we would recommend Serinity Crystals. They are also made in Austria to the same high quality standards and provide identical brilliance and sparkle to the world's leading brand of crystals.

Crystal When a colour has no effect in or on it, it is the standard version of that colour. Classic Crystal (Foiled) is where the glass is completely colourless and you can see straight through to the silver foiling on the back. The foiling is reflective like the back of a mirror and helps the colour in the glass shine to its fullest potential.

Crystal AB 'AB' is short for ‘Aurora Borealis’, also known as the Northern Lights. This effect has an iridescent coating that covers the top of the crystal making it shimmer like the rainbow, predominantly in hues of pink. Please note: the AB effect can look different depending on the brand of crystals.

You can find a detailed description of all the Crystal colour effects in our Handy Guide To Crystal Colour Effects blog post.

Hotfix Flatback Crystals have a flat reverse side that has been pre-coated with a heat-sensitive glue and they can be applied onto fabrics and materials using an iron (steam turned off) or a hotfix applicator. Hotfix Flatbacks are perfect for adding durable sparkle for segments such as bridal, dance, fashion, film and theatre.

Non Hotfix Flatback Crystals can easily be applied to most surfaces by hand, using one or two component glues which are most suitable for the surface, use and project. Non Hotfix Flatbacks are perfect for adding sparkle for segments such as accessories, crafting, dance, embellishment, fashion, film, nails and theatre.

We sell a wide range of glue for crafting, jewellery making and embellishment and the full range can be found in our Tools & Accessories section.

The best glue to use depends on the type of project and the surface / material to which you are applying crystals. To select the best glue for your project, please take a look at our Glue Suitability Chart.

If you are looking for inspiration or assistance with your projects, we offer tips, tricks and a wide range of step by step crafting, embellishment, jewellery making and sewing tutorials on our social media channels as follows:

Instagram - This channel provides videos of our product range and embellished items that are finished.

TikTok - This channel provides tips and tricks, and brief overviews and timelapses of our crafting and embellishment projects.

YouTube - This channel provides timelapses and also indepth / full length step by step tutorials for crafting, embellishment, jewellery making and sewing.

We have an extensive range of crafting, crystal embellishment and jewellery making projects that you can try. They range from projects for beginners to more advanced projects for those with more experience.

All of our Projects include a list of all of the components and tools needed and step by step instuctions to complete each design.

You can Create a Customer Account on our website at any time. When you register an account, you will automatically be enrolled into our Loyalty Rewards Program, where you automatically earn reward points for every purchase (see below for more details).

We provide a fast dispatch service and will normally send out your order within one working day. If your order is placed before 12pm midday (UK time), it will be dispatched the same day. We offer fast worldwide delivery via DHL Express i.e. delivery to the USA takes 2-4 working days.

For more information on delivery times, customs fees and tax, please see our Delivery Information page.

The Rewards Program is available to everyone who registers an account on the Bluestreak Crystals online shop. Important note - only one account is permitted per person / business.

Our Loyalty Rewards Scheme can easily be accessed by clicking on the 'Rewards' icon found in the bottom left corner the homepage. This will open up the Loyalty Rewards screen where you will be able to see how many points have been awarded to you and how to earn more points and spend the points you have.

EARNING POINTS

You can earn points for the following activities:

• Opening a customer account on the Bluestreak Crystals website +50 points.

• Placing an order on the Bluestreak Crystals website, +1 points for every £1 spent (please note shipping costs are excluded).

• Enter your birthday details and receive +50 points on your birthday.

• Like the Bluestreak Crystals Facebook page +50 points.

• Share the Bluestreak Crystals website on your Facebook account +50 points.

• Share the Bluestreak Crystals website on your Twitter account +50 points.

• Follow Bluestreak Crystals on Twitter +50 points.

• Follow Bluestreak Crystals on Instagram +50 points.

• Customer referral of Bluestreak Crystals website to a friend +100 points. (referral provides 10% off discount voucher to your friend and on their first purchase you receive your points). 

You can find more details and instructions in the Loyalty Rewards screen. Important Note:

Points are only earned once payment for your order has cleared and been fully processed. Points are not earned, when reward points have been used to pay for all or part of an order.

SPENDING POINTS

Once you have accumulated sufficient points, these can by redeemed for discount coupons at the following levels: 

• £5 OFF discount code = 500 points

• £10 OFF discount code = 900 points

• £25 OFF discount code = 2000 points

When you redeem your points a discount coupon will be displayed on the screen. This gives you the opportunity to write down the coupon code which can be used at checkout. The coupon code will also be sent to you via email. Please note - the more points you accumulate, the greater discounts can be gained.

HOW TO SPEND MY POINTS WITH A DISCOUNT CODE

Click on the 'Rewards' icon found in the bottom left corner of our homepage. This will open up the Loyalty Rewards screen where you will be able to select an option to ‘spend your points’. This will reveal the coupon options available to you. 

We want you to be 100% satisfied with your order. If you have ordered something that is not suitable you can return it to us as long as certain conditions are met. Full details can be found on our Returns Policy page.