Bluestreak Crystals® Frequently Asked Questions

All orders have to be placed online via our website below. We are unable to accept orders via email or over the telephone:

https://www.bluestreakcrystals.com

Should you require any assistance, you can contact our Customer Service Team via email, live chat or the telephone.

We provide a fast dispatch service and orders are shipped throughout the United Kingdom and worldwide via DPD and DHL Express. DPD provides a fast premium delivery service for the United Kingdom and a reliable cost effective solution for international delivery. DHL Express is trusted worldwide for super-fast and secure international delivery.

FREE SHIPPING is available to the United Kingdom for orders over £75 and worldwide orders over £200 (or the global currency equivalent).

For more information on delivery times, customs fees and tax, please see our Shipping Information page.

We provide a fast dispatch service and orders are shipped throughout the United Kingdom and worldwide via DPD and DHL Express. DPD provides a fast premium delivery service for the United Kingdom and a reliable cost effective solution for international delivery. DHL Express is trusted worldwide for super-fast and secure international delivery.

FREE SHIPPING is available to the United Kingdom for orders over £75 and worldwide orders over £200 (or the global currency equivalent).

For more information on delivery times, customs fees and tax, please see our Shipping Information page.

When your order has been dispatched our system will automatically send you an email / sms to confirm that your order has been dispatched, along with the tracking number and a link to the carriers website, so that you can track the progress and delivery of your order.

Using the tracking number from your dispatch email, you can track the progress of your package via the appropriate carriers website below:

• DPD Direct Tracking Website
• DHL Express Tracking Website

You can also track your shipment by selecting Track your orders via our live chat window. Simply enter your order details or tracking number and our Bluestreak AI assistant will provide you with a real-time update.

Alternatively, log into your account on our website, select on My Account and your Orders tab. Here you will see your order history where you can select the order of interest and click on the Track shipment button.

Bluestreak Crystals are one of very few Swarovski Distribution Partners that remain worldwide, and we continue to sell the entire range of Swarovski Crystals. However, Swarovski Crystals are only available to pre-approved customers, so please apply online to continue purchasing Swarovski Crystals.

Your initial application is reviewed within 24 hours and you will receive an email indicating if your application has been successful or not, or if we require further information. After the initial review, full enrolment with Swarovski takes between 1 and 14 days depending on which onboarding option you select. If you are in a hurry to purchase Swarovski crystals and require immediate access, we can complete your onboarding and provide access the same day!

Alternatively we sell a wide range of crystals by Serinity, Preciosa and Estella that can be purchased from our online shop without any restrictions.

If you are looking for the closest match to Swarovski Crystals, we would recommend Serinity Crystals. They are also made in Austria to the same high quality standards and provide identical brilliance and sparkle to the world's leading brand of crystals.

You can create a Customer Account on our website at any time. When you register an account, you will automatically be enrolled into our Loyalty Rewards Program, where you automatically earn reward points for every purchase.

Yes, you certainly can! We operate a sample service for all of our brands of crystals including Swarovski, Serinity, Preciosa and Estella. This provides you with a more affordable way to check a type of crystal, the size and / or colour, before ordering in bulk.

When ordering a sample you can select the crystal brand, type of crystal, size and / or colour. You can select as few or as many samples as required.

When an order is placed via our online shop, you will receive order confirmation via email. In this email, you will find a link that allows you to download a commercial invoice for your order.

If for some reason you lose an invoice, we can manually provide you with a copy an invoice as long as it is within 90 days of placing your order with us. After this time, we are unable to provide invoices.

Please contact our customer service team if further assistance is required.

The Bluestreak Crystals Rewards Program is available to everyone who registers an account on the our online shop. Our rewards program can easily be accessed by clicking on the 'Rewards' icon found in the bottom left corner the homepage.

You can find more information on the Bluestreak Crystals Loyalty Rewards page.

The Bluestreak Crystals office is open Monday to Friday, from 9am to 4pm (GMT), excluding UK Bank Holidays. The team can be contacted via email, telephone or live chat, full contact details can be found on our Contact Us page.

We want you to be 100% satisfied with your order. If you have ordered something that is not suitable you can return it to us as long as certain conditions are met. Further details and the returns process can be found on our Returns Policy page.

Unfortunately we are unable to exchange products that have been purchase in error. However, if you completed your purchase less than 30 days ago, you may be able to return the products to us for a refund. Further details and the returns process can be found on our Returns Policy page.

We offer the largest range of high quality crystals worldwide from the world's leading brands / manufacturers. Our range includes Swarovski Crystals, Serinity Crystals, Preciosa Crystals and Estella Crystals.

We only sell genuine cut-glass crystals so you can be sure that all of our crystals offer excellent levels of brilliance and sparkle. However, some are more sparkly than others, but they are also more expensive.

We have created a Crystal Comparison Guide which gives an overview and range of ratings for each brand of crystal that we sell.

Crystal Colour

When a colour has no effect in or on it, it is the standard version of that colour. Classic ‘Crystal’ (Foiled) is where the glass is completely colourless, and you can see straight through to the silver foiling on the back. The foil is reflective like the back of a mirror and helps the multi-faceted laser-cut glass sparkle to its fullest potential. If a crystal is a colour from the standard range this means the glass itself is coloured and the silver foiling on the back is there to both enhance the boldness of the colour and prevent it from being see through and therefore affected by what ever colour is behind it.

Crystal AB Colour

‘AB’ is short for ‘Aurora Borealis’, also known as the Northern Lights. This spectacular natural phenomenon is mimicked by this crystal effect, which has an iridescent coating that covers the top of the crystal, making it shimmer like the rainbow. The AB effect can look different depending on the brand, Serinity AB shimmers predominantly in hues of pink with subtler notes of blue. When this effect is applied over the top of a coloured crystal, for example ‘Light Siam’, you can still see the red underneath but there is a noticeable pink and blue shine to it as it hits the light.

You can find a detailed description of all the Crystal colour effects in our Handy Guide To Crystal Colour Effects blog post.

Hotfix Flat Back Crystals

Hotfix crystals have a flat reverse side that has been pre-coated with a heat-sensitive glue and they can be applied onto fabrics and materials using an iron (steam turned off) or a hotfix applicator. Hotfix Flatbacks are perfect for adding durable sparkle for segments such as bridal, dance, fashion, film and theatre.

Non Hotfix Flat Back Crystals

Non hotfix crystals can easily be applied to most surfaces by hand, using one or two component glues which are most suitable for the surface, use and project. Non Hotfix Flatbacks are perfect for adding sparkle for segments such as accessories, crafting, dance, embellishment, fashion, film, nails and theatre.

Body and Nail Art

Yes, you can use any of our brands of crystals for body and nail art as long as a suitable and safe glue is used to adhere the crystals to skin and nails. For Nails we recommend avoiding the use of crystals with a metallic coating such as Crystal Aurum, Crystal Rose Gold and Crystal Capri Gold. Metallic coatings have a weakness with abrasion, meaning that the surface coating can wear off quickly and the crystals will turn black.

Teeth Art

With regards to Tooth gems, you can use any of our brands of crystals for teeth art as long as a suitable and safe glue is used to adhere the crystals to teeth. IMPORTANT NOTE: we are unable to provide any guarantee with regards to the integrity of the crystals used for this type of application. This is because there are many acidic foods and liquids, and third party substances such as alcohol and drugs that can enter the mouth that may impact the integrity of the crystal i.e. damage to the surface or colour of the crystal, or the crystal may separate away from the foiling on the back of the crystal.

Yes, we have online size charts for the various types of beads, crystals and jewellery that can be purchased from our online shop. We have different size charts because of the way these different types of products are measured and sized.

You can find links to the respective size charts below:

• Size Chart for Crystals
• Size Chart for Seed Beads
• Size Chart for Swarovski Jewellery

We have online colour guides for product categories for the various brands of crystals that can be purchased from our online shop. The colours available and colour hues differ between the brands, which is why there are separate colour guides for each brand. Colour guides for each brand can be viewed and downloaded via the links below:

• Colour Guide for Preciosa Crystals
• Colour Guide for Serinity Crystals
• Colour Guide for Swarovski Crystals

We have detailed information regarding bead thread hole sizes and bails that will fit our range of pendants. As this information varies per brand, we have three pages available below:

• Bead Hole Sizes and Pendant Bails for Serinity Crystals
• Bead Hole Sizes and Pendant Bails for Swarovski Crystals

We sell a wide range of glue for crafting, jewellery making and embellishment and the full range can be found in the Glue section on our website.

The best glue to use depends on the type of project and the surface / material to which you are applying crystals. To select the best glue for your project, please take a look at our Glue Suitability Chart.

We have crystal application manuals that cover all aspects of crystal application in great detail including;

• Care instructions
• Gluing
• Hotfix application
• Mechanical application
• Pin application
• Rivet application
• Self adhesive application
• Setting stones in epoxy clay
• Settings, soldering and plating
• Sewing and hand application

Our applications manuals are written by Swarovski and Preciosa and can be viewed via the following links; Preciosa Application Manuals and Swarovski Application Manuals.

The Bluestreak Crystals Creative Team have many years of professional experience when it comes to crafting, jewellery making and rhinestone embellishment. To help our customers, we regularly share information and provide inspiration by writing articles and ultimate guides. It is through these articles that we share tips, tricks and our extensive industry knowledge.

If you are looking for inspiration or assistance with your projects, we offer tips, tricks and a wide range of step by step crafting, embellishment, jewellery making and sewing tutorials on our social media channels as follows:

• Instagram - This channel provides videos of our product range and embellished items that are finished.
• TikTok - This channel provides tips and tricks, and brief overviews and timelapses of our crafting and embellishment projects.
• YouTube - This channel provides timelapses and also indepth / full length step by step tutorials for crafting, embellishment, jewellery making and sewing.

We have an extensive range of crafting, crystal embellishment and jewellery making projects that you can try. They range from projects for beginners to more advanced projects for those with more experience.

All of our Projects include a list of all of the components and tools needed and step by step instructions to complete each design.

We have an extensive range of crystal nail art projects that you can try. The nail art designs range from beginners to more advanced projects for those with more experience.

All of our Nail Art Projects include a list of all of the crystals needed and step by step instuctions to complete each design.

We understand that in our industry we use many terms and abbreviations, which are not easy to understand. That is why we created the Bluestreak Crystals Dictionary. Here you will find a wide range of terminology used for crafting, embellishment and jewellery making and we explain in great detail what everything means, and where / how you can find further assistance.

Our dictionary is easy to use and you can navigate to each letter of the alphabet for the term you are looking for by clicking on the appropriate section.

We understand that calculating the number of rhinestones for a project and the best size of rhinestones to use to cover the area can be a challenge. That is why we created the Bluestreak Crystals Area Calculator for Embellishment.

Download our calculator, enter the dimensions of the area to be covered in crystals (square, rectangle, circle or triangle) and our calculator will do the rest for you!

Our calculator will tell you the total surface area that needs to be covered along with how many crystals of each size will be needed, and how many wholesale packs will need to be purchased.

The Bluestreak Crystals office is based in the United Kingdom, our full postal address and a map of our exact location can be found at the bottom of our Contact Us page. All orders placed with Bluestreak Crystals are processed and distributed from our office in the United Kingdom.

The Bluestreak Crystals office is open Monday to Friday, from 9am to 4pm (GMT), excluding UK Bank Holidays. The team can be contacted via email, freephone telephone or live chat, full contact details can be found on our Contact Us Page.

The Bluestreak Crystals Brand Ambassador Program offers you the opportunity to work in collaboration with Bluestreak Crystals. Our Brand Ambassador program is open to individuals, professionals and businesses from all industries such as bridal, craft, costume, couture, dance, embellishment, fashion, film, jewellery, makeup, nails and teeth. We offer our Brand Ambassadors generous discounts / free product, commission on sales, and bonuses if monthly sales targets are met.

In return, we ask that our Brand Ambassadors promote Bluestreak Crystals and their promotional discount codes through their social media and marketing channels such as Instagram, Facebook, YouTube and TikTok.

For further information and to apply online, please see our Brand Ambassador page.

Do you run a hobby-related blog, forum, website or social media account? If so then you can join our Affiliate Program and earn free product or commission on sales. Our Affiliate Program is open to individuals, professionals and businesses from all industries such as bridal, craft, costume, couture, dance, embellishment, fashion, film, jewellery, makeup, nails and teeth.

We provide our Affiliates with a unique Referral Link and Discount Code. The referral link can easily be added to a page on your blog, forum or website and the discount code can be advertised to your readers / participants, so they can also get a discount on their purchases at Bluestreak Crystals. Every time one of your readers clicks on the referral link to the Bluestreak Crystals website or uses your discount code to purchase something from our online store, you will earn 5% commission from that sale. It's that simple!

For further information and to apply online, please see our Affiliate Program page.

For customers or businesses that are ordering crystals in higher volumes i.e. £200 / $300 / €250+ per month or the equivalent over the course of the year, you have the opportunity to apply for Trade Discount, which offers the following benefits:

• Discount across our entire range of beads and crystals
• Discount on both retail, mixed packs and wholesale packs
• No restrictions on the number of times your discount code can be used

For further information and to apply online, please see our Trade Discount page.