We want you to be 100% satisfied with your order.
Returns And Refunds
If you have ordered something that is not suitable, you may be able to return the item to us for a refund as long as the following conditions are met:
- All retail items can be returned to us for a full refund, with the exception of earrings, ear-wires and ear posts which are non-returnable for hygiene reasons and bespoke, made to order, special production or SWAROVSKI end of line items.
- SERINITY, PRECIOSA & ESTELLA Wholesale packs must be UNOPENED with the seal intact to qualify for a full refund. Important Note: There is a 20% administration fee deducted from the refund of any wholesale packs that have been opened. The administration fee is charged for the crystals to be checked and counted into retail packs, because once the seal is broken they can no longer be sold as a wholesale pack.
- SWAROVSKI Wholesale packs must be UNOPENED with the seal intact to qualify for a refund. Important Note: There is a 20% administration fee which is deducted from the refund of any unopened wholesale packs that are returned to us, this is the return fee that we are charged by Swarovski. It is no longer possible to provide a refund for OPENED wholesale packs or where the seal has been broken. Please note that SWAROVSKI end of line items are non-returnable.
- Goods must be returned to Bluestreak Crystals within 30 days of receipt of the order.
- Goods must be returned in perfect and unused condition.
- It is your responsibility that we receive the goods back at our office unused and in the same condition and format you received the goods, and in its original packaging. Wholesale packs and bags must be securely resealed, to ensure crystals are not lost or mixed in transit.
- We recommend using a tracked and insured delivery service to ensure your package arrives safely with us and you are insured in case the package goes missing.
- Ensure that you pay the correct amount for return postage. If insufficient postage is paid, your returned goods will be held by Royal Mail until the full postage charge and a handling fee has been paid.
- Returns must include a completed Returns Form which can be downloaded.
- For international returns outside of the United Kingdom, please ensure a completed CN22 Customs Form is attached to the outside of your parcel with 'Returned Goods' ticked. Failure to attach a CN22 Customs Form will mean that any import duties and taxes charged will be deducted from your refund.
- The customer is responsible for paying all shipping charges to return goods to us.
- Shipping charges are only refundable for faulty goods.
- Shipping charges are refunded at our discretion for damage to goods on delivery, errors in description or other circumstances.
Cancelling An Order
To cancel an order please contact our Customer Service Team as soon as possible with your order number.
Important note: If your order includes Swarovski crystals and your items have already been ordered from Swarovski, there will be a 20% administration fee to cancel your order and return the items to Swarovski. This administration charge is charged by Swarovski for all returns and unfortunately we have to pass this refund / cancellation charge onto our customers.
Missing / Incorrect Items In Your Order
Please ensure that you check all items of your order against your invoice prior to opening products. If there are any issues with the contents of your order, please contact our Customer Service Team within 5 working days of receiving your goods and ensure that you keep all original packaging and invoices. All orders are picked and packed, and double checked by a second member of staff to ensure the accuracy of your order, but mistakes can still happen.
The following information must be provided and this will enable us to deal with the issue as quickly as possible:
- your name
- your address
- order number
- photograph of the invoice that was sent with your order
- photograph of the incorrect product that was sent including packaging
- product details including manufacturer, product name, colour, size and pack size of the item that you should have received
Our Customer Service team will then be in touch with you to resolve the matter as quickly as possible.
Your Order Has Not Arrived
Please allow 10 working days for your order to arrive. If your order fails to arrive 10 working days after the dispatch date, please contact our Customer Service Team.
If your order fails to arrive we must be notified within 30 days of the dispatch date. Replacement orders and / or refunds will not be applicable after this 30 day cut-off period.