Returns & Refunds

Every order at Bluestreak Crystals comes with free Order Protection as standard. If your order arrives with damaged crystals or any faulty items, please file a claim within 30 days of receipt with your order details and a photo of the issue. We will arrange a replacement or refund quickly.

If you would prefer to chat directly, just email hello@bluestreakcrystals.com, we are a small, family-run team and always happy to help.

If your order arrives with missing items or contains any incorrect products, please file a claim via our free Order Protection service within 30 days of receipt. We will arrange for any missing items to be sent, or any incorrect items to be replaced or refunded.

You can also email us directly at hello@bluestreakcrystals.com with your order number and details, and we will resolve it as quickly as possible.

If your order has not arrived within the expected delivery window, please do not worry, parcels can occasionally be delayed in transit. Before raising a claim, please allow the following minimum waiting periods:

• UK orders: a minimum of 7 days from the expected delivery date.
• International orders: a minimum of 14 days from the expected delivery date, as customs and international shipping can sometimes cause delays.

Once these timeframes have passed, please file a claim via our free Order Protection service or email hello@bluestreakcrystals.com with your order details. We will investigate with the carrier and arrange a replacement, refund or resolution as quickly as possible.

If an item you ordered is not suitable, you may return it for a refund within 30 days of receipt, provided the following conditions are met:

• Items must be unused, in perfect condition and in their original packaging.
• Retail packs of crystals can only be refunded if unopened. Once opened, they cannot be returned.
• Wholesale packs of crystals can only be refunded if unopened with the seal intact. A 20% administration fee applies to refunds on returned wholesale packs.
• If you want to return part of a bundle, the entire bundle must be returned together. Bundles cannot be split or partially returned.
• Most jewellery can be returned, but for hygiene reasons we are unable to accept returns on earrings, ear-wires or ear posts.
• Bespoke, made-to-order and special production items are non-returnable, as they are produced specifically for your order.
• Sale and end-of-line items are non-returnable.

• All returns must be accompanied by a completed Returns Form.
• For international returns outside the United Kingdom, please ensure a completed CN22 Customs Form is securely attached to the outside of your parcel with the 'Returned Goods' box ticked. Failure to include this form may result in import duties being deducted from your refund.
• It is the customer's responsibility to ensure returned items reach us in their original condition and packaging. Retail and wholesale packs must be securely resealed to prevent products being lost or mixed during transit.
• We strongly recommend using a tracked and insured shipping service, so your return arrives safely and you are protected in the event of loss or damage during transit.

• For change-of-mind returns, customers are responsible for all return shipping costs. Please ensure correct postage is paid, as underpaid parcels may be held by the carrier until the outstanding postage and any handling fees are settled.
• For faulty, damaged, missing or incorrect items, return shipping costs are covered by us. Please contact us before returning any items so we can arrange a prepaid return label where applicable.

We do not offer exchanges. If you wish to replace an item, please return the original product in accordance with our Returns Policy and place a new order for the desired item. This ensures your replacement is processed quickly and stock availability is accurately maintained.

To cancel an order, please contact our Customer Service Team as soon as possible and provide your order number.

If your order includes items that have already been requested from our manufacturers, a 20% administration fee will apply. We will always let you know upfront if this is the case.

Orders placed through our distributor and trade accounts are prepared specifically for your business and often involve extended lead times, bespoke quantities, or items sourced directly from our manufacturers. For this reason, distributor orders are subject to the following terms, which differ from our standard retail Returns Policy:

• Change-of-mind returns are accepted within 14 days of receipt, provided items are unopened, in their original sealed packaging and in fully resaleable condition. A 20% administration fee applies to all approved change-of-mind returns to cover restocking, inspection and repackaging.
• Returns will not be accepted after 14 days, or on items that have been opened, marked, relabelled or are otherwise not in resaleable condition.
• Bespoke, made-to-order and special production items are non-cancellable and non-returnable, including for change-of-mind returns within the 14-day window. These items are produced specifically for your order and cannot be resold or restocked.
• Faulty, damaged, missing or incorrect items remain fully covered. Please report any issues within 30 days of receipt by emailing hello@bluestreakcrystals.com with your order number and photos where relevant, and we will put it right.
• Order cancellations may be possible if your order has not yet been requested from our manufacturers. Once production or fulfilment has begun, a 20% administration fee will apply, and some items may no longer be cancellable.
• No returns will be accepted without prior written authorisation. Please contact us before returning any items so we can confirm whether a return is appropriate and provide return instructions.
• Return shipping costs for change-of-mind returns are the responsibility of the distributor. We recommend using a tracked and insured service.

These terms apply to trade, wholesale and distributor accounts and do not affect the statutory rights of end consumers purchasing from our distributors.

The terms outlined in this Returns Policy do not affect your statutory rights under the UK Consumer Rights Act 2015.

If you have any questions about your rights, or believe an issue with your order may not be covered by our standard policy, please do not hesitate to contact us, we are always happy to help.