We want you to be 100% satisfied with your order. If you have ordered something that is not suitable, you may be able to return the item to us for a refund as long as the following conditions are met:
Please ensure that you check all items of your order against your invoice prior to opening products. If there are any issues with the contents of your order, please notify our Customer Service Team within 5 working days of receiving your goods. All of our orders are picked and packed, and double checked by a second member of staff to ensure the contents is accurate, but mistakes can still happen.
The following information must be provided and this will enable us to deal with the issue as quickly as possible:
If we are unable to dispatch the missing items to you immediately, you will be contacted to see if you are willing to wait for the item to come back into stock or if you would prefer a refund.
Please allow 10 working days for your order to arrive. If your order fails to arrive 10 working days after the dispatch date, please notify our Customer Service Team.
If your order fails to arrive we must be notified within 30 days of the dispatch date. Replacement orders and / or refunds will not be applicable after this 30 day cut-off period.